1. GENERAL PROVISIONS
1.1. These online purchase and sale rules (hereinafter "Rules") establish the mutual rights and obligations of the Seller (MB Renginio genas) and the Buyer (individual or legal entity), who purchases goods from the online store (hereinafter "Online Store") www.herospot.eu, the procedure for delivery and return of goods, the liability of the parties, and other conditions related to the purchase of goods.
1.2. The Buyer is an individual or legal entity who has the right under the laws of the Republic of Lithuania to enter into contracts in their own name, as well as duly authorized representatives of these persons. By confirming these Rules, the Buyer confirms that they have the right to purchase goods from this online store.
1.3. The Buyer must familiarize themselves with these Rules before starting to use the services of this Online Store and must confirm that they agree to them when placing each order. The Seller assumes no risk or liability and is unconditionally released from such if the Buyer has not familiarized themselves with the Rules, although they were given the opportunity to do so.
1.4. These Rules, together with the Buyer's confirmed order, constitute a purchase and sale agreement between the Buyer and the Seller, which is a legally binding document for both parties. The agreement is considered concluded when the Buyer forms an order for goods in the Online Store, confirms it after familiarizing themselves with the Rules, and receives an electronic confirmation from the Seller that the Buyer's order has been accepted.
1.5. Under this purchase and sale agreement, the Seller undertakes to transfer the goods to the Buyer under ownership, and the Buyer undertakes to accept the goods and pay the agreed price for them.
1.6. The Seller has the right to change, amend, or supplement the Rules at any time, in accordance with the requirements of applicable laws. The Rules applicable at the time of placing the order shall apply to the Buyer's order.
1.7. If the Buyer disagrees with the new version of the Rules, their amendments, and supplements, they have the right to refuse them, with the condition that they lose the right to use the services of the online store.

2. PRODUCTS
2.1. The goods sold in the Online Store are new, unless otherwise clearly stated. The prices of the goods are presented in Euros, including VAT. The delivery cost is calculated during the order process and indicated as a separate line item.
2.2. The Seller undertakes to sell goods that comply with the requirements set forth in the laws of the Republic of Lithuania. The goods are sold in good quality, suitable for use according to their intended purpose, complete, properly packaged, and labeled.
2.3. The Seller ensures that the product specifications, photos, and other related information in the Online Store are presented as accurately as possible, but does not guarantee that the color, shape, or quality of the goods will meet the Buyer’s expectations.
2.4. The Seller has the right to change information at any time without prior notice.
2.5. All products offered in the Online Store are available (EXW), unless otherwise clearly stated.
2.6. In the event that the ordered goods are no longer available and cannot be ordered from suppliers, the Buyer will be immediately informed by email or other means, and the execution of such an order will be terminated.
2.7. Before using the goods, the Buyer must read the instructions for use and use the goods only in the manner and under the conditions specified in the instructions, and in accordance with other safety requirements.
2.8. If the Buyer requires goods with additional accessories, modified characteristics, or additional services, each case will be discussed separately with the Seller.

3. PURCHASE OF GOODS
3.1. The Buyer, after selecting the desired goods in the Online Store, choosing the payment and delivery method, familiarizing themselves with these Terms, and confirming it in the appropriate box, confirms the order.
3.2. The Buyer can choose to pick up the ordered goods at the Seller’s office or request delivery by courier if this option is indicated on the checkout page. The goods of a single order can only be shipped to one address.
3.3. After receiving the Buyer’s order and without any restrictions on the goods specified in the order, the Seller confirms the order by sending an email to the email address provided by the Buyer.
3.4. Once the Buyer receives the order confirmation at their specified email address, the order can no longer be canceled unless there is a clear agreement between the Parties allowing the order to be canceled or modified.
3.5. Goods will be handed over or shipped only after full payment of the order. If payment is not received within 3 working days, the order will be canceled.
3.6. After preparing the order, the Seller sends the Buyer a notification that the goods are ready for pickup at the company’s office or that fully paid goods are being shipped to the Buyer, depending on the delivery method chosen during the order.
3.7. All other payable taxes, including but not limited to customs duties and/or other taxes related to the goods, are payable by the Buyer.
3.8. By concluding the Contract, the Buyer agrees that an order confirmation and/or proforma invoice with purchase details will be sent to the email address provided at the time of purchase. The VAT invoice is issued on the date of the goods being handed over to the courier or the goods being picked up (depending on which delivery method was chosen) and is provided or sent along with the goods.

4. PAYMENT, DELIVERY AND PICKUP OF GOODS
4.1. The Buyer has the option to pay for the Goods using online banking services (PaySera).
4.2. When making payments through banks, the Buyer uses third-party services. The Seller is not responsible for any actions or inactions of such third parties and the possible consequences arising from them.
4.3. Payment is considered complete when the full amount due is received and credited to the Seller's bank account. The Buyer will be notified of the completed payment via email to the provided email address.
4.4. The order will be processed only after the payment for the goods and their delivery (transportation) is received, and from that moment the delivery time of the goods will be calculated.
4.5. The Buyer, when choosing to pay through online banking services, must confirm the payment transaction within 24 (twenty-four) hours from clicking the "Pay" button. If the payment transaction is not confirmed within this period, the Seller has the right to consider that the Buyer has refused to conclude the Contract and cancel the order.
4.7. The Buyer agrees to pick up or accept the goods themselves, and if they cannot do so, they must designate another person to pick up the goods on their behalf. In this case, the name, surname, and phone number of the person picking up the goods should be indicated in the "Payer’s comment" field.
4.8. When the Buyer chooses courier services during the order, they are obliged to specify the exact delivery address of the Goods. Orders are delivered throughout Lithuania, except for the Curonian Spit. The exact delivery price depends on the weight and price of the ordered goods. Goods are delivered by the Seller or the Seller’s authorized representative (courier).
4.9. When courier services are selected, the Goods are delivered to the address specified by the Buyer within the terms indicated in the "Goods delivery and pickup" section. These terms are preliminary and do not apply when the required goods are not in the Seller’s warehouse, in which case the Buyer is notified of the shortage of the ordered goods. The Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such cases, the Seller undertakes to immediately contact the Buyer and agree on the conditions for the delivery of the goods.
4.10. Delivery is considered completed when the goods are handed over to the Buyer at the office or delivered to the address specified by the Buyer, regardless of whether the Buyer or another person designated by the Buyer accepts the goods. Ownership of the Goods is transferred to the Buyer once the goods are handed over to the Buyer.
4.11. If the goods are not delivered on the planned delivery day, the Buyer must notify the Seller.
4.12. If the Buyer unjustifiably refuses to accept the ordered goods or part of them at the time of delivery, the Buyer must cover the actual expenses incurred by the Seller related to the contract and/or delivery expenses.
4.13. The Buyer or their representative, when accepting the goods, must check if the goods’ packaging is damaged. If the packaging is damaged in a way that could affect the quality of the goods, the Buyer has the right to refuse to accept the goods and/or request the Seller to replace the goods with undamaged ones.
4.14. When goods are delivered by a courier, the Buyer must inspect the condition of the parcel during delivery. If any damage to the parcel’s packaging is found, the representative of the courier service must complete a special inspection act together with the Buyer or their representative, noting any damage found.
4.15. Once the Buyer or their representative accepts the parcel and signs the delivery confirmation provided by the courier service, either electronically or on paper, without any comments, it is considered that the goods were delivered in undamaged packaging and that additional services mentioned in the delivery confirmation were properly performed.
4.16. If the Seller is unable to deliver the goods ordered by the Buyer, the Seller offers the Buyer a similar product or a later delivery date. If the Buyer does not wish to receive a similar product, the Seller will refund the Buyer’s money within 5 working days.

5. PRODUCT QUALITY, RETURNS, AND WARRANTIES
5.1. The Seller guarantees to the Buyer that the sold goods conform to the contract terms and do not have any hidden defects known to the Seller at the time of the contract, which would prevent the goods from being used for their intended purpose as the Buyer intended.
5.2. The Seller is not responsible for defects that arise due to the Buyer's violation of product use or storage instructions, or due to the fault of third parties or force majeure.
5.3. The Buyer must check the product packages, quantity, quality, assortment, and completeness within 14 (fourteen) days from the date of delivery. If the Buyer does not report any complaints within the specified period, it is considered that the products were delivered in proper packaging, and the quantity, quality, assortment, and completeness meet the contract terms. If any discrepancies or defects are found within the specified period, the Buyer must inform the Seller immediately.
5.4. A natural person purchasing goods for purposes unrelated to business, trade, craft, or profession (for personal use) may exchange or return quality goods within 14 days from the date of delivery without providing a reason. In such a case, the Buyer must complete the withdrawal form approved by the Government of the Republic of Lithuania or an authorized institution: [https://www.e-tar.lt/portal/lt/legalAct/dad7f330d05511e3a8ded1a0f5aff0a9] and send it to the Seller's business address or a scanned version by email to info@herospot.eu. The Buyer must specify the product to be returned and the order number in the form. The goods must be returned to the Seller immediately, no later than 14 days from the date the withdrawal notice was sent to the Seller. Upon withdrawal from the contract concluded remotely, the Buyer must cover the direct costs of returning the goods (e.g., postage, courier, etc.). The money paid under the canceled contract will be refunded to the Buyer within 14 days after the Seller receives and evaluates the returned product. Refunds will be made using the same method as the Buyer used for payment, unless otherwise agreed.
5.5. The Buyer has the right to exchange purchased goods for similar ones with different sizes, shapes, colors, models, or completeness within 14 days from the date of delivery. If there is a price difference when exchanging the goods, the Buyer and Seller must settle the price difference. The time and place for exchanging goods must be agreed with the Seller.
5.6. If the Seller does not have suitable goods for the exchange, the Buyer has the right to return the goods to the Seller and receive a refund. The Buyer's request for replacement is valid if the goods were not used, damaged, or lost their commercial appearance, and the Buyer has proof of purchase from the Seller. The goods must be returned to the Seller immediately, no later than 14 days from the withdrawal notice. The Buyer must cover the direct costs of returning the goods (e.g., postage, courier, etc.). The money paid under the canceled contract will be refunded within 14 days after the Seller receives and evaluates the returned goods. Refunds will be made using the same method as the Buyer used for payment, unless otherwise agreed.
5.7. The Buyer has the right to file a claim regarding the defects of the sold goods if they are found within the manufacturer's warranty period. If the warranty period is shorter than two years (legal warranty), and defects are found after this period but within two years from the delivery date, the Seller is responsible for the defects if the Buyer proves that the defect occurred before delivery or due to reasons occurring before delivery, for which the Seller is responsible.
5.8. If the Buyer receives goods of poor quality, the Buyer may choose to:
5.8.1. Request that the Seller, at no cost, repair the goods or reimburse the Buyer for the costs of repairing the goods if the defects can be corrected;
5.8.2. Request that the defective product be replaced with one of satisfactory quality, unless the defects are minor or occurred due to the Buyer's fault;
5.8.3. Request a price reduction;
5.8.4. Cancel the contract and demand a refund of the price paid if the sale of the defective product is a fundamental breach of the contract. The Buyer cannot request cancellation of the contract if the defect is minor. If the Buyer cancels the contract due to defective goods, the Seller must refund the price paid within 14 (fourteen) days from the return date of the defective goods. If only part of the goods is returned, the delivery costs will not be refunded.
5.9. All goods are subject to the manufacturer's specified warranty periods. The warranty period is indicated on the warranty certificate or an equivalent document provided to the Buyer.
5.10. If the product breaks down within the warranty period, repairs will be done free of charge. The Buyer may contact the Seller for warranty repairs by phone: +370 666 11235 during business hours, Monday to Friday, 9:00 AM – 6:00 PM. When submitting a product for repair, the Buyer must provide a valid warranty certificate and proof of purchase (invoice or payment document).
5.11. The following conditions must be met when returning goods:
5.11.1. The returned product must be in its original packaging, with authentic labels, protective bags, and any accessories that were sold with it.
5.11.2. The product must be undamaged and unused by the Buyer (except in cases of returning defective products).
5.11.3. The product must not have lost its commercial appearance (labels not torn, protective film not removed, etc., except in cases of returning defective products). Changes to the packaging that were necessary to inspect the product are not considered essential changes.
5.11.4. The returned product must be in the same complete set as received by the Buyer. Any gifts received with the product must also be returned.
5.12. Upon receiving and evaluating the returned goods, the Seller determines their value. The Buyer is responsible for any reduction in the product's value resulting from actions that were unnecessary to establish the product's nature, features, and functioning. The Seller has the right to unilaterally reduce the amount refunded to the Buyer in proportion to the reduction in the product's value.
5.13. The Seller has the right to refuse to accept returned goods from the Buyer if the Buyer fails to comply with the return conditions. The Buyer is obligated to compensate the Seller for any related losses, and no refund will be issued.
5.14. Products may be exchanged or returned at the Seller's office or another location agreed with the Buyer, using the agreed methods.
5.15. Consumer disputes between the Seller and the Buyer are resolved amicably through the contact details provided. If an agreement cannot be reached, the Buyer may submit complaints regarding products purchased from the Seller's online store through the online dispute resolution platform at http://ec.europa.eu/odr/ or to the State Consumer Rights Protection Authority at www.vvtat.lt.

6. PRIVACY POLICY
6.1. In order to use the online store, the Customer must provide the necessary data for the proper fulfillment of the order. A legal entity must provide the company’s (legal entity’s) name, registration code and/or VAT number, phone number, email address, delivery address, and, if necessary, the recipient’s full name. An individual customer must provide their personal data: first name, last name, phone number, email address, and delivery address. This information can be provided each time when placing an order or once during registration in the online store.
6.2. The protection of personal data of individual customers is governed by the Law on the Legal Protection of Personal Data of the Republic of Lithuania and other applicable legal acts.
6.3. By confirming these terms during the order creation process, the Customer agrees that the provided data will be processed by the Seller for the purpose of analyzing the Seller’s activities and for direct marketing purposes. The Customer also agrees that informational messages necessary to fulfill the order will be sent to the email address and/or phone number provided by the Customer.
6.4. The Customer’s personal data will be used to identify the Customer in the process of selling and delivering goods, issuing accounting documents, refunding overpayments and/or money for returned goods, managing debts, and fulfilling other obligations arising from the purchase-sale agreement.
6.5. The Customer’s personal data will be used exclusively by the Seller and its partners, with whom the Seller collaborates in administering the online store and delivering goods. The Seller commits not to disclose the Customer’s personal data to third parties, except for the listed partners or when required by the laws of the Republic of Lithuania.
6.6. Data provided during the purchase of goods or registration and necessary for the fulfillment of contractual obligations will be stored for the entire warranty period of the purchased goods. Data necessary for debt management will be stored until the debt is recovered, but no longer than 10 (ten) years. Data for direct marketing purposes will be stored for 2 (two) years after the Customer’s last login to the online store system. When the personal data is no longer necessary for the processing purposes or when the legally established document retention period expires, it will be securely destroyed.
6.7. The Customer agrees to keep their login credentials to the online store confidential and not disclose them to anyone. If the Customer loses their login details, they must immediately notify the Seller using the contact methods specified in the "Contact" section. The Seller is not responsible for actions performed by third parties using the Customer’s login details until the Customer notifies the Seller, and considers that the actions on the online store were carried out by the Customer.
6.8. The Customer has the right to change the data in the registration form at any time. The Seller may delete the Customer’s registration data upon receiving a written request from the Customer. If personal data changes, the Customer must update it. The Customer is solely responsible for any consequences arising from providing incorrect data.

7. FINAL PROVISIONS

7.1. If the Seller’s online store contains links to the websites of other companies, institutions, organizations, or individuals, the Seller is not responsible for their activities, the information presented on their websites, and does not monitor or control these websites.
7.2. The Seller is not responsible for any lost profits, business losses, operational disruptions, or losses due to lost business opportunities of the Customer.
7.3. The Seller will not be responsible for the non-performance or delayed performance of the Agreement or any obligations under the Agreement if such non-performance or delay occurs due to actions or events that the Seller cannot control. In such cases, if an uncontrollable event occurs that affects the proper performance of the Seller’s obligations under the Agreement, the Seller must immediately inform the Customer, and the performance of the contractual obligations will be suspended, and the deadline for fulfillment will be extended for the duration of the Seller's uncontrollable events. If uncontrollable events affect the delivery of Goods to the Customer, the Seller must arrange a new delivery date after the end of the uncontrollable events.
7.4. The Seller will send all notifications and contact the Customer via the email address or phone number provided in the Customer’s registration form.
7.5. The Customer will send all notifications and contact the Seller via the contact section of the online store.
7.6. These terms are made in accordance with the laws of the Republic of Lithuania, and any issues arising from them are governed by Lithuanian law.
7.7. In the event of damage, the liable party will compensate the other party for direct losses in accordance with the procedure and grounds established by the laws of the Republic of Lithuania.
7.8. Due to circumstances beyond the Seller’s control (force majeure) and other significant circumstances, the Seller may temporarily suspend or completely terminate the operation of the online store without prior notice to the Customer.